Refund & Cancellation Policy

1. Token Amount

The token amount paid by the customer represents the customer's initial booking/interest towards the selected plot or property. The booking and payment details will be recorded for verification and future reference.

2. Refund Request Period

If a customer wishes to cancel the booking and request a refund of the eligible token amount, the refund request must be submitted within 7 calendar days (1 week) from the date of payment of the token amount.

3. Refund Processing Timeline

Once the refund request is received, it will be reviewed and verified by the concerned team.

After successful verification and approval, the eligible refund amount will be processed within 15 working days from the date of approval of the refund request.

The time taken for the amount to reflect in the customer's bank account may vary depending on the bank or payment service provider.

4. Refund Requests After 7 Days

Any cancellation or refund request submitted after 7 calendar days from the date of token payment will be subject to the applicable booking terms, project-specific conditions and company policies.

Such requests will not be considered automatically eligible for a refund and may be reviewed on a case-by-case basis, wherever applicable.

5. Refund Request Process

To initiate a refund request, the customer should contact the official Plots Dehradun team through the email address provided below.

The customer should mention the following details:

• Customer Name
• Registered Mobile Number
• Plot / Booking Details
• Token Payment Date
• Token Amount Paid
• Payment / Transaction Reference Number
• Reason for Cancellation
• Valid Bank Account Details, if required

6. Verification & Approval

All refund requests are subject to verification of the booking, payment and customer details.

The company may request additional documents or information wherever required to validate the refund request.

Once the request is verified and approved, the eligible refund will be initiated as per the applicable policy.

7. Mode of Refund

Approved refunds will generally be processed through the original payment source/mode, wherever possible.

If a refund through the original payment method is not possible, the customer may be requested to provide valid bank account details for processing the refund.

8. Important Terms & Conditions

• The 7-day refund request period will be calculated from the date on which the token amount is successfully received.
• Refund requests must be submitted through the official communication channel.
• Refund processing will begin only after successful verification and approval.
• Bank or payment gateway processing time may vary and is beyond the company's direct control.
• Any incorrect or incomplete information provided by the customer may delay the refund process.
• The applicable refund amount will be determined according to the booking terms, payment records and applicable policies.
• Any request submitted after the specified period will be governed by the applicable booking terms and conditions.

9. Customer Acknowledgement

By making the token payment, the customer confirms that they have read, understood and accepted the applicable Refund & Cancellation Policy and the associated booking terms and conditions.